CRM Support Specialist
A Great Place to WorkAt Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide.
As an employee of Werner Electric Supply, we're committed to you and improving our workplace.
You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community.
You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.
Summary:
The CRM Support Specialist assists with user adoption and knowledge of the CRM (customer relationship management) tool, through development of end-user training documentation and providing end-user support.
This role will also assist with testing and communication of software enhancements and fixesMinimum Requirements 1-2 years related experience such as data management or previous working experience with a customer relationship management tool Experience with Microsoft Products including Excel, Word, Outlook, PowerPoint Demonstrated listening, verbal, written communication, and interpersonal skills Duties & Responsibilities Create and maintain a library of training and process documentation to support system users.
Work with user groups as a champion of the CRM.
Assist with training users on the CRM system, CRM Analytics, and other tools.
Assist with investigating and documenting issues/potential enhancements from users.
Actively test software enhancements/fixes and effectively communicate in a timely manner to users.
Collaborate with users to create reports and metrics that drive actionable insights.
Manage and execute data cleansing projects to ensure CRM provides accurate and actionable data.
Prioritize, organize, and manage workload of multiple tracks being executed simultaneously.
Escalate challenges to CRM Analyst as needed.
Company OverviewFounded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan.
Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers.
We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service.
As a recentNew North Workplace Excellence Awardwinner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.
Apply today and find out why we're a Great Place to Work.
Employee Benefits Medical and Dental Insurance Short & Long-Term Disability Insurance Life and AD&D Insurance 401(k) Retirement Plan with company match Paid holidays, vacation, personal, and sick days Pet Insurance Identity Theft Protection Accident Insurance & Critical Illness Coverage Tuition Reimbursement Annual bonuses and merit increases based on performance Employee Assistance Program (EAP) Wellness Programs Career Development & Leadership Training Vision Paid Parent Leave Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Data Analysis Data Management Interpersonal Skills Metrics Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
As an employee of Werner Electric Supply, we're committed to you and improving our workplace.
You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community.
You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.
Summary:
The CRM Support Specialist assists with user adoption and knowledge of the CRM (customer relationship management) tool, through development of end-user training documentation and providing end-user support.
This role will also assist with testing and communication of software enhancements and fixesMinimum Requirements 1-2 years related experience such as data management or previous working experience with a customer relationship management tool Experience with Microsoft Products including Excel, Word, Outlook, PowerPoint Demonstrated listening, verbal, written communication, and interpersonal skills Duties & Responsibilities Create and maintain a library of training and process documentation to support system users.
Work with user groups as a champion of the CRM.
Assist with training users on the CRM system, CRM Analytics, and other tools.
Assist with investigating and documenting issues/potential enhancements from users.
Actively test software enhancements/fixes and effectively communicate in a timely manner to users.
Collaborate with users to create reports and metrics that drive actionable insights.
Manage and execute data cleansing projects to ensure CRM provides accurate and actionable data.
Prioritize, organize, and manage workload of multiple tracks being executed simultaneously.
Escalate challenges to CRM Analyst as needed.
Company OverviewFounded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan.
Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers.
We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service.
As a recentNew North Workplace Excellence Awardwinner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.
Apply today and find out why we're a Great Place to Work.
Employee Benefits Medical and Dental Insurance Short & Long-Term Disability Insurance Life and AD&D Insurance 401(k) Retirement Plan with company match Paid holidays, vacation, personal, and sick days Pet Insurance Identity Theft Protection Accident Insurance & Critical Illness Coverage Tuition Reimbursement Annual bonuses and merit increases based on performance Employee Assistance Program (EAP) Wellness Programs Career Development & Leadership Training Vision Paid Parent Leave Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Data Analysis Data Management Interpersonal Skills Metrics Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
