Economic Support Specialist (Full-time, Monday-Friday)
Salary:
$20.
17 - $21.
94 HourlyLocation :
Appleton, WIJob Type:
Full-timeJob Number:
2302621Department:
DHHS Economic SupportOpening Date:
07/14/2023Typical Work Hours/Shift:
:
Monday-Friday 8:
00-4:
30 with possibilities of overtimeCORE VALUESInvested in ServingDevoted to positively impacting our communitiesBetter TogetherInspire unity by promoting collaboration, trust and respectCreate ProgressEncourage growth through innovation to advance and succeedSupport Through CompassionPrioritize one another through communication, inclusion and transparency to bolster our community Position Purpose The Economic Support Specialist position is complex, fast-paced, and policy changes frequently.
Are you able to interpret and apply policy in your day-to-day work? Are you looking for a rewarding career? If so, we want YOU to join our team.
We are hiring for positions that work Monday-Friday 8:
00 AM -4:
30 PM with possibilities of overtime in a hybrid office/remote work setting.
We are located at 320 S.
Walnut St.
in Appleton, WI! This position has a full benefits package including the Wisconsin Retirement System (WRS).
Key Responsibilities Key ResponsibilitiesThe following duties are most critical for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned.
Determine eligibility for Economic Support Programs in accordance with policy.
Maintain knowledge of complex, ever-changing policies and procedures for numerous financial assistance programs.
Manage a caseload of 500 or more cases.
Conduct interviews with customers and/or their legal representative.
Determine accurate benefits and authorize issuance of such benefits; Identify cases that may be fraudulent.
Calculate over issuance of benefits and initiate process to recover them.
Coordinate services with other agencies.
Meet performance standards such as timely case processing, accuracy rates, and call center metrics.
Navigate numerous systems and databases Decipher complicated documents such as tax, wills and trusts, life and burial insurance, promissory notes, and annuities, Represent the State and Outagamie County Health and Human Services at hearings by preparing case details, collecting evidence, and providing testimony before an Administrative Law Judge or court.
Provide a high level of customer service to internal and external customers/partners.
Education/Certifications/Experience Requirements Bachelor's Degree in a related field, OR Associates Degree in a related field with 2 years of related experience, OR Successful completion of the training required to perform duties of an Economic Support Specialist or other position that determines eligibility for Health Care, FoodShare, or Child Care and demonstrated ability to successfully manage an economic support/income maintenance caseload.
Required or Preferred Skills Ability to effectively communicate verbally or in writing with customers with limited reading, writing, and speaking ability.
Spanish and/or Hmong bilingual skills are beneficial but not required.
Comprehend and interpret complex policy and procedure manuals and legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
Assist in the planning, development and evaluation of the agency's needs.
Ability to be flexible and responsive as demands change and to work independently and be a positive team member.
Adhere to professional ethics and standards.
Must be organized, dependable, and accurate.
Ability to use call center software and equipment and to operate a variety of other office equipment including computer, calculator, telephone, scanner and fax machine.
Ability to add, subtract, multiply, and divide and to calculate decimals and percentages.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-booklet />OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.
Medical Coverage Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA).
Each of these plans are available for single or family coverage at affordable rates.
Dental Coverage Eligible employees may choose either single, limited family, or family coverage.
Vision Coverage Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible.
Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.
Life Insurance Outagamie County provides group life insurance for full-time employees.
The cost of this coverage is paid for in full by the County.
Voluntary Short-Term Disability Insurance Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan.
The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work.
The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.
Long-Term Disability Insurance All regular, non-union full-time employees are eligible for long-term disability coverage.
Premiums are fully paid by the County.
Wisconsin Retirement SystemWisconsin Retirement Program helps provide for financial security during retirement.
Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts:
an employee-required portion and an employer-required portion.
Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year.
Enrollment is required for eligible employees.
Eligibility is determined based on Wisconsin Retirement System plan rules.
Flexible Spending Account Plan The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
Employee Assistance Program Outagamie County has an Employee Assistance Program (EAP).
The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses.
EAP consists of caring individuals who are certified counselors.
They offer professional support and direction towards resolving problems or concerns.
They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Paid Time OffOutagamie County offers several paid time off benefits that include:
vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.
Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement.
Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.
00 per paycheck.
The amount deferred reduces year-end state and federal income tax base.
All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances.
There is also an after-tax 457 Roth contribution option.
Wellness Program The Wellness Program promotes health and wellness of employees and their families by providing many services and benefits such as:
a fitness facility, learning seminars, ongoing wellness activities, stress seminars, etc.
If you would like to learn more, please click below about benefits.
01 I understand that the starting wage is $20.
17 per hour and is not negotiable unless you are an experienced Economic Support Specialist in the state of Wisconsin.
Yes No 02 Do you speak fluent Hmong or Spanish? Please explain.
Required Question Recommended Skills Administrative Laws Audio Equipments Calculations Call Centers Child Care Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
$20.
17 - $21.
94 HourlyLocation :
Appleton, WIJob Type:
Full-timeJob Number:
2302621Department:
DHHS Economic SupportOpening Date:
07/14/2023Typical Work Hours/Shift:
:
Monday-Friday 8:
00-4:
30 with possibilities of overtimeCORE VALUESInvested in ServingDevoted to positively impacting our communitiesBetter TogetherInspire unity by promoting collaboration, trust and respectCreate ProgressEncourage growth through innovation to advance and succeedSupport Through CompassionPrioritize one another through communication, inclusion and transparency to bolster our community Position Purpose The Economic Support Specialist position is complex, fast-paced, and policy changes frequently.
Are you able to interpret and apply policy in your day-to-day work? Are you looking for a rewarding career? If so, we want YOU to join our team.
We are hiring for positions that work Monday-Friday 8:
00 AM -4:
30 PM with possibilities of overtime in a hybrid office/remote work setting.
We are located at 320 S.
Walnut St.
in Appleton, WI! This position has a full benefits package including the Wisconsin Retirement System (WRS).
Key Responsibilities Key ResponsibilitiesThe following duties are most critical for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned.
Determine eligibility for Economic Support Programs in accordance with policy.
Maintain knowledge of complex, ever-changing policies and procedures for numerous financial assistance programs.
Manage a caseload of 500 or more cases.
Conduct interviews with customers and/or their legal representative.
Determine accurate benefits and authorize issuance of such benefits; Identify cases that may be fraudulent.
Calculate over issuance of benefits and initiate process to recover them.
Coordinate services with other agencies.
Meet performance standards such as timely case processing, accuracy rates, and call center metrics.
Navigate numerous systems and databases Decipher complicated documents such as tax, wills and trusts, life and burial insurance, promissory notes, and annuities, Represent the State and Outagamie County Health and Human Services at hearings by preparing case details, collecting evidence, and providing testimony before an Administrative Law Judge or court.
Provide a high level of customer service to internal and external customers/partners.
Education/Certifications/Experience Requirements Bachelor's Degree in a related field, OR Associates Degree in a related field with 2 years of related experience, OR Successful completion of the training required to perform duties of an Economic Support Specialist or other position that determines eligibility for Health Care, FoodShare, or Child Care and demonstrated ability to successfully manage an economic support/income maintenance caseload.
Required or Preferred Skills Ability to effectively communicate verbally or in writing with customers with limited reading, writing, and speaking ability.
Spanish and/or Hmong bilingual skills are beneficial but not required.
Comprehend and interpret complex policy and procedure manuals and legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
Assist in the planning, development and evaluation of the agency's needs.
Ability to be flexible and responsive as demands change and to work independently and be a positive team member.
Adhere to professional ethics and standards.
Must be organized, dependable, and accurate.
Ability to use call center software and equipment and to operate a variety of other office equipment including computer, calculator, telephone, scanner and fax machine.
Ability to add, subtract, multiply, and divide and to calculate decimals and percentages.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-booklet />OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.
Medical Coverage Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA).
Each of these plans are available for single or family coverage at affordable rates.
Dental Coverage Eligible employees may choose either single, limited family, or family coverage.
Vision Coverage Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible.
Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.
Life Insurance Outagamie County provides group life insurance for full-time employees.
The cost of this coverage is paid for in full by the County.
Voluntary Short-Term Disability Insurance Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan.
The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work.
The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.
Long-Term Disability Insurance All regular, non-union full-time employees are eligible for long-term disability coverage.
Premiums are fully paid by the County.
Wisconsin Retirement SystemWisconsin Retirement Program helps provide for financial security during retirement.
Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts:
an employee-required portion and an employer-required portion.
Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year.
Enrollment is required for eligible employees.
Eligibility is determined based on Wisconsin Retirement System plan rules.
Flexible Spending Account Plan The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
Employee Assistance Program Outagamie County has an Employee Assistance Program (EAP).
The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses.
EAP consists of caring individuals who are certified counselors.
They offer professional support and direction towards resolving problems or concerns.
They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Paid Time OffOutagamie County offers several paid time off benefits that include:
vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.
Deferred Compensation Deferred Compensation allows employees to set aside pre-tax earnings toward retirement.
Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.
00 per paycheck.
The amount deferred reduces year-end state and federal income tax base.
All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances.
There is also an after-tax 457 Roth contribution option.
Wellness Program The Wellness Program promotes health and wellness of employees and their families by providing many services and benefits such as:
a fitness facility, learning seminars, ongoing wellness activities, stress seminars, etc.
If you would like to learn more, please click below about benefits.
01 I understand that the starting wage is $20.
17 per hour and is not negotiable unless you are an experienced Economic Support Specialist in the state of Wisconsin.
Yes No 02 Do you speak fluent Hmong or Spanish? Please explain.
Required Question Recommended Skills Administrative Laws Audio Equipments Calculations Call Centers Child Care Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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