Customer Support Representative
At a Glance Spectrum was recently awarded a Best-in-State Employer in Wisconsin by Forbes in 2020 We are growing and adding to our inbound Customer Care team in our Appleton Call CenterWe provide some of the best benefits in the Fox Valley, such as:
Free home cable (includes HBO/premium channels), internet and home phone Discounted mobile phone services 13 weeks of comprehensive paid training Excellent Professional Growth Program with up to a 5% increase within first year 6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund Tuition Reimbursement up to $10,000 a year Low cost health, vision and dental insurance within your first 30 days What to expect in this role:
It's about building relationships and turning the knowledge you gain in training into customer service winsOur representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connectedYou'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make togetherIf an issue calls for extra attention, bring in additional internal support and field technicians to get things back on trackUnderstanding the products and your customers' sense of urgency will help you create a satisfying customer experienceJob Duties Include:
Actively engaging and providing superior service to our inbound customers Effectively assessing and troubleshooting equipment issues Utilizing problem solving skills to resolve customer questions and concerns What it takes to get started The minimum requirements for the Video Repair Representative are:
Ability to read, write, speak and understand English High School Diploma or GED Preferred qualifications for the Video Repair Representative are:
6 months or more customer service experience 1 year or more working with computers and multiple software applications 6 months or more heavy volume phone experience in a customer service/call center job Email us at jennifer.
kneipcharter.
com, call Jennifer at 920.
831.
9116 or apply online today at jobs.
spectrum.
com to launch your next career CRP113 2023-17169 2023 Here, employees don't just have jobs, they build careersThat's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of lifeA qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinancesGet to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum ReachWhen you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters mostWatch this video to learn moreWho You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancementEOE, including disability/vetsLearn about our inclusive culture.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
Free home cable (includes HBO/premium channels), internet and home phone Discounted mobile phone services 13 weeks of comprehensive paid training Excellent Professional Growth Program with up to a 5% increase within first year 6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund Tuition Reimbursement up to $10,000 a year Low cost health, vision and dental insurance within your first 30 days What to expect in this role:
It's about building relationships and turning the knowledge you gain in training into customer service winsOur representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connectedYou'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make togetherIf an issue calls for extra attention, bring in additional internal support and field technicians to get things back on trackUnderstanding the products and your customers' sense of urgency will help you create a satisfying customer experienceJob Duties Include:
Actively engaging and providing superior service to our inbound customers Effectively assessing and troubleshooting equipment issues Utilizing problem solving skills to resolve customer questions and concerns What it takes to get started The minimum requirements for the Video Repair Representative are:
Ability to read, write, speak and understand English High School Diploma or GED Preferred qualifications for the Video Repair Representative are:
6 months or more customer service experience 1 year or more working with computers and multiple software applications 6 months or more heavy volume phone experience in a customer service/call center job Email us at jennifer.
kneipcharter.
com, call Jennifer at 920.
831.
9116 or apply online today at jobs.
spectrum.
com to launch your next career CRP113 2023-17169 2023 Here, employees don't just have jobs, they build careersThat's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of lifeA qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinancesGet to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum ReachWhen you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters mostWatch this video to learn moreWho You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancementEOE, including disability/vetsLearn about our inclusive culture.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
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