CLTS Community Support Specialist (Service Coordinator)
Appleton, WI Appleton, WI Full-time Full-time Estimated:
$52.
1K - $66K a year Estimated:
$52.
1K - $66K a year 2 days ago 2 days ago 2 days ago CORE VALUES Invested in Serving Devoted to positively impacting our communities Better Together Inspire unity by promoting collaboration, trust and respect Create Progress Encourage growth through innovation to advance and succeed Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community Position Purpose Reporting to the respective program supervisor, the Community Support Specialist serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.
The work schedule is typically 8-4:
30 Monday - Friday.
An employee sets their own schedule for home visits and can flex their schedule if outside of business hours.
After 6 months of employment, employees are eligible to work from home 1 day per pay period.
Outagamie County Offers:
Health, Dental, and Vision options start the 1st of the month following 30 days of employment.
HSA (Health Savings Account) is available with employee/employer contributions or an FSA (Flexible Savings Account) is available.
Life Insurance for Full-Time Employees (Paid for by the County) Short-term Disability (optional) Long-term Disability available for Full-Time Employees (Paid for by the County) Vacation, Comp Time, Sick Leave, Paid Holidays up to 12 days Employee and Family Health Clinic located in the County Administration Building Continuing Education Equity, Diversity, and Inclusion Retirement Options:
Deferred Comp (Public Sector Retirement Savings Plan) Wisconsin Retirement System (retirement plan in which the county pays a portion and the employee pays an amount) Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-information Key Responsibilities The following duties are most critical for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned.
Obtain information from clients, family members, and other agencies to assess needs or degree of disability.
Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
Maintain knowledge of vocational, housing, and other community resources.
Make referrals to other agencies for additional services as requested or as appropriate.
Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
Provide educational presentations to other agencies, organizations, and the general public.
Participate in community events and outreach.
Identify needs in the service delivery system and participate in program development initiatives.
Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.
Perform timely documentation within 3 business days and maintain required productivity rates.
Maintain regular and predictable attendance.
Works overtime/extra hours as needed.
Perform other duties as assigned.
Community Support Specialists assigned to Guardianships and Protective Placements will also perform the following:
Receive and screen referrals for clients in need of protective services to include guardianship, conservatorship, POA's, protective placement and/or protective services.
Determine through interviews, evaluations and consultations the range of services needed for an individual, explaining the results of diagnostic and evaluation to an individual, family and proposed guardians.
Interview potential individuals for their ability and interest in serving as a guardian.
Secure and interpret background and credit checks.
Provide court related services including preparing of petitions, writing of court reports, court conditions, providing testimony and other related paperwork.
Provide support, education, and technical services to assist individuals, guardians, and agencies (MCOs, ICAs, medical personnel and residential providers) in understanding protective services.
Responsible for authorizing payment of corporate guardian fees.
Maintain accurate records and prepare reports and documentation for court proceedings.
Investigate and complete Review of Conduct of Guardian petitions as needed.
Complete intercountry agreements as required.
Participate in Order to Show Cause Hearings and follow up as directed by the court.
Work closely with Corporation Counsel, Register in Probate, involved attorneys and Courts.
Complete the Annual Protective Placement Reviews and other reports as required for individuals under guardianship and/or protective placement.
Maintain working knowledge of the court rules, guardianship tutorials, providing input for updates as needed.
Actively participate in supporting the guardians in completing their duties to include trainings, meetings and one to one support as needed.
Community Support Specialists assigned to ADRC will also perform the following:
Provide information and assistance to older adults, people with disabilities, and their families, friends, caregivers and others who ask for assistance on their behalf.
Assess needs and provide information in accordance with a person-centered approach.
Determine functional eligibility for Long-term Care and assist with financial eligibility for Long-term Care.
Perform an assessment and interpret results to determine eligibility for program.
Provide solution based problem solving for clients who are in need to help live their best quality of life.
Provide referrals or assistance in accessing public and private resources.
Provide Enrollment and Disenrollment counseling to consumers seeking enrollment or disenrollment from Wisconsin's managed long-term care options:
Family Care, Family Care Partnership, or IRIS).
Evaluate the need for other ADRC services such as benefit counseling, health promotion, nutrition programing, and dementia related services.
Provide follow up within 24 hours to customers, along with options counseling developed by DHS tailored to their specific needs and preferences.
Provide caregiver supports and education resources.
Complete intercountry agreements as required.
Assist with the transition process for children with disabilities turning 18 years old.
Certification as an adult Long Term Care Functional Screener is required and will be provided upon training and testing.
Recertification is required every two years.
Community Support Specialists assigned to the Children's Long Term Support Program will also perform the following:
Receive and screen referrals for children with disabilities.
Perform an assessment and interpret results to determine eligibility for program.
Provide ongoing case management and service coordination to families and children enrolled in the program.
Assess needs and provide information and services to meet the needs using a person-centered approach.
Provide support, education, and technical services to assist families, individuals, and agencies in caring for the disabled individual.
Maintain accurate records and prepare reports and documentation for court proceedings.
Certification as a Children's Long Term Care Functional Screener is required and will be achieved through training and examination.
Education/Certifications/Experience Requirements Bachelor of Arts or Science degree or a license to practice as a Registered Nurse.
Certification as a Social Worker preferred.
Two years of experience in a health or human services field, working with one or more of the populations serviced.
Required or Preferred Skills Knowledge of and demonstrated ability to conform to goals, policies, and procedures.
Ability to operate a variety of office equipment including personal computer, photocopier, calculator, and telephone.
Ability to transport oneself from location to location in an efficient and expedient manner.
Ability to adhere to professional ethics and standards.
Skill in organization including paperwork, time management and prioritization of crisis demands.
Ability to add, subtract, multiply, divide, calculate decimals and percent's, and make use of the principles of descriptive statistics.
Ability to comprehend and interpret a variety of documents including client records, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
Ability to prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
Ability to use and interpret medical, legal, and counseling terminology related to the specialty.
Ability to work well in a team environment.
Ability to communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
Knowledge of the service delivery system.
Knowledge of aging, disabilities, and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-booklet OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$52.
1K - $66K a year Estimated:
$52.
1K - $66K a year 2 days ago 2 days ago 2 days ago CORE VALUES Invested in Serving Devoted to positively impacting our communities Better Together Inspire unity by promoting collaboration, trust and respect Create Progress Encourage growth through innovation to advance and succeed Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community Position Purpose Reporting to the respective program supervisor, the Community Support Specialist serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.
The work schedule is typically 8-4:
30 Monday - Friday.
An employee sets their own schedule for home visits and can flex their schedule if outside of business hours.
After 6 months of employment, employees are eligible to work from home 1 day per pay period.
Outagamie County Offers:
Health, Dental, and Vision options start the 1st of the month following 30 days of employment.
HSA (Health Savings Account) is available with employee/employer contributions or an FSA (Flexible Savings Account) is available.
Life Insurance for Full-Time Employees (Paid for by the County) Short-term Disability (optional) Long-term Disability available for Full-Time Employees (Paid for by the County) Vacation, Comp Time, Sick Leave, Paid Holidays up to 12 days Employee and Family Health Clinic located in the County Administration Building Continuing Education Equity, Diversity, and Inclusion Retirement Options:
Deferred Comp (Public Sector Retirement Savings Plan) Wisconsin Retirement System (retirement plan in which the county pays a portion and the employee pays an amount) Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-information Key Responsibilities The following duties are most critical for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required and assigned.
Obtain information from clients, family members, and other agencies to assess needs or degree of disability.
Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
Maintain knowledge of vocational, housing, and other community resources.
Make referrals to other agencies for additional services as requested or as appropriate.
Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
Provide educational presentations to other agencies, organizations, and the general public.
Participate in community events and outreach.
Identify needs in the service delivery system and participate in program development initiatives.
Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.
Perform timely documentation within 3 business days and maintain required productivity rates.
Maintain regular and predictable attendance.
Works overtime/extra hours as needed.
Perform other duties as assigned.
Community Support Specialists assigned to Guardianships and Protective Placements will also perform the following:
Receive and screen referrals for clients in need of protective services to include guardianship, conservatorship, POA's, protective placement and/or protective services.
Determine through interviews, evaluations and consultations the range of services needed for an individual, explaining the results of diagnostic and evaluation to an individual, family and proposed guardians.
Interview potential individuals for their ability and interest in serving as a guardian.
Secure and interpret background and credit checks.
Provide court related services including preparing of petitions, writing of court reports, court conditions, providing testimony and other related paperwork.
Provide support, education, and technical services to assist individuals, guardians, and agencies (MCOs, ICAs, medical personnel and residential providers) in understanding protective services.
Responsible for authorizing payment of corporate guardian fees.
Maintain accurate records and prepare reports and documentation for court proceedings.
Investigate and complete Review of Conduct of Guardian petitions as needed.
Complete intercountry agreements as required.
Participate in Order to Show Cause Hearings and follow up as directed by the court.
Work closely with Corporation Counsel, Register in Probate, involved attorneys and Courts.
Complete the Annual Protective Placement Reviews and other reports as required for individuals under guardianship and/or protective placement.
Maintain working knowledge of the court rules, guardianship tutorials, providing input for updates as needed.
Actively participate in supporting the guardians in completing their duties to include trainings, meetings and one to one support as needed.
Community Support Specialists assigned to ADRC will also perform the following:
Provide information and assistance to older adults, people with disabilities, and their families, friends, caregivers and others who ask for assistance on their behalf.
Assess needs and provide information in accordance with a person-centered approach.
Determine functional eligibility for Long-term Care and assist with financial eligibility for Long-term Care.
Perform an assessment and interpret results to determine eligibility for program.
Provide solution based problem solving for clients who are in need to help live their best quality of life.
Provide referrals or assistance in accessing public and private resources.
Provide Enrollment and Disenrollment counseling to consumers seeking enrollment or disenrollment from Wisconsin's managed long-term care options:
Family Care, Family Care Partnership, or IRIS).
Evaluate the need for other ADRC services such as benefit counseling, health promotion, nutrition programing, and dementia related services.
Provide follow up within 24 hours to customers, along with options counseling developed by DHS tailored to their specific needs and preferences.
Provide caregiver supports and education resources.
Complete intercountry agreements as required.
Assist with the transition process for children with disabilities turning 18 years old.
Certification as an adult Long Term Care Functional Screener is required and will be provided upon training and testing.
Recertification is required every two years.
Community Support Specialists assigned to the Children's Long Term Support Program will also perform the following:
Receive and screen referrals for children with disabilities.
Perform an assessment and interpret results to determine eligibility for program.
Provide ongoing case management and service coordination to families and children enrolled in the program.
Assess needs and provide information and services to meet the needs using a person-centered approach.
Provide support, education, and technical services to assist families, individuals, and agencies in caring for the disabled individual.
Maintain accurate records and prepare reports and documentation for court proceedings.
Certification as a Children's Long Term Care Functional Screener is required and will be achieved through training and examination.
Education/Certifications/Experience Requirements Bachelor of Arts or Science degree or a license to practice as a Registered Nurse.
Certification as a Social Worker preferred.
Two years of experience in a health or human services field, working with one or more of the populations serviced.
Required or Preferred Skills Knowledge of and demonstrated ability to conform to goals, policies, and procedures.
Ability to operate a variety of office equipment including personal computer, photocopier, calculator, and telephone.
Ability to transport oneself from location to location in an efficient and expedient manner.
Ability to adhere to professional ethics and standards.
Skill in organization including paperwork, time management and prioritization of crisis demands.
Ability to add, subtract, multiply, divide, calculate decimals and percent's, and make use of the principles of descriptive statistics.
Ability to comprehend and interpret a variety of documents including client records, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
Ability to prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
Ability to use and interpret medical, legal, and counseling terminology related to the specialty.
Ability to work well in a team environment.
Ability to communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
Knowledge of the service delivery system.
Knowledge of aging, disabilities, and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20
or more hours per week.
Learn more today by visiting:
https:
//www.
outagamie.
org/government/departments-f-m/human-resources/employee-benefits-booklet OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER.
IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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