Guest Service Representative/Front Desk
Best Western Plus Appleton Airport-Mall Best Western Plus Appleton Airport-Mall Appleton, WI Appleton, WI Part-time Part-time $15 - $16 an hour $15 - $16 an hour 1 day ago 1 day ago 1 day ago We are looking for an experienced Hotel Front Desk Agent to come our fun team! Ideal candidate would bring limited service experience to the table, but we are willing to train and invest in someone without experience that has a good attitude and eager to learn.
This position will be a blend between our two hotels between first and second shift.
Our front office team serves as our guests' first point of contact and manage all aspects of their accommodation.
Main responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, handling guest concerns and taking incoming sales leads.
Additional responsibilities include:
visual upkeep / cleaning of front desk and lobby area, assisting with laundry and breakfast (if applicable) and other duties during downtime.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Open positions:
Part-time 7am-3pm Part-time 3pm-11pm Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Assist with breakfast (AM shift) and assist with laundry during downtime Stock, put away shipments that come on your shift, etc Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like SynXis and Visual Matrix Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Pay is based on experience and qualifications.
We offer a fun work environment, employee and friends and family discounts at over 50 brands of hotels worldwide (Best Western and Wyndham) Both positions, whether part-time or full time require a minimum availability of every other weekend / 2 weekends per month EOE Job Type:
Part-time Pay:
$15.
00 - $16.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Evening shift Monday to Friday Weekends as needed Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will be a blend between our two hotels between first and second shift.
Our front office team serves as our guests' first point of contact and manage all aspects of their accommodation.
Main responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, handling guest concerns and taking incoming sales leads.
Additional responsibilities include:
visual upkeep / cleaning of front desk and lobby area, assisting with laundry and breakfast (if applicable) and other duties during downtime.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Open positions:
Part-time 7am-3pm Part-time 3pm-11pm Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Assist with breakfast (AM shift) and assist with laundry during downtime Stock, put away shipments that come on your shift, etc Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like SynXis and Visual Matrix Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Pay is based on experience and qualifications.
We offer a fun work environment, employee and friends and family discounts at over 50 brands of hotels worldwide (Best Western and Wyndham) Both positions, whether part-time or full time require a minimum availability of every other weekend / 2 weekends per month EOE Job Type:
Part-time Pay:
$15.
00 - $16.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Evening shift Monday to Friday Weekends as needed Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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