Patient Service Representative (PSR) - Full time, 4 days per week
3.
6 Appleton, WI Appleton, WI Full-time Full-time Estimated:
$30.
8K - $39K a year Estimated:
$30.
8K - $39K a year Patient Service Representative Full-Time at 4 days per week! Job Responsibilities and Duties Provide excellent customer service to patients and staff Contact patients via telephone prior to their scheduled appointment for confirmation calls, pre-registration and screenings Answer incoming calls, patient scheduling requests, and online appointment requests Screen and route patient calls to other departments efficiently, ensuring accurate registration, insurance verification, appointment scheduling and follow-up scheduling Interact and communicate with internal and external patients to enhance the patient experience Collect and enter demographic, billing, insurance and co-pay information to complete check-in and facilitate a seamless customer experience Schedule patients following established policies and procedures to ensure accuracy Proactively problem solve access issues that arise when scheduling and providing customer service Files, retrieves, or delivers patient information Facilitates the flow of patient forms, letters, and data per department needs General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed Protects patient's rights by maintaining confidentiality of medical, personal and financial information by HIPAA regulations Knows and understands when to expedite, escalate and redirect issues and situations Work at all three of our office locations (Appleton, Encircle, Neenah) Assist other members of the department and clinic with other miscellaneous tasks as needed Work Environment/Physical Demands Climate controlled office Frequent sitting with movement throughout the office space Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
Occasional contact with aggressive and/or combative customers.
Ability to work remotely as needed when approved by management Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Possible exposure to infectious specimens, communicable diseases, toxic substances, medicinal preparations and other conditions common to a laboratory and medical office environment Wear Personal Protective Equipment (PPE) such as gloves or a mask Frequent interaction with a diverse population including team members, providers, patients and other members of the public.
Requirements Strong understanding of health insurance and the revenue cycle At least 1 year of previous healthcare and/or customer service experience preferred Experience working with EPIC, at least 1 year preferred Ability to work in high volume, fast-paced, multi-tasking environment Ability to be flexible in response to unexpected changes in workload, staffing and scheduling Strong communication skills; both written and verbal High attention to detail and strong problem solving skills Ability to work independently or in a team environment Comfortable working under minimal supervision Flexibility to work overtime as needed High school diploma or equivalent Knowledge of HIPAA regulations Job relationships:
Good communication and working relationship with other clinic staff-lab personnel, MD's/PA's/APNP's, and ultrasound staff.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
Day shift No weekends Work setting:
In-person
Experience:
Epic:
1 year (Preferred) Customer Service:
1 year (Preferred) Healthcare:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Appleton, WI Appleton, WI Full-time Full-time Estimated:
$30.
8K - $39K a year Estimated:
$30.
8K - $39K a year Patient Service Representative Full-Time at 4 days per week! Job Responsibilities and Duties Provide excellent customer service to patients and staff Contact patients via telephone prior to their scheduled appointment for confirmation calls, pre-registration and screenings Answer incoming calls, patient scheduling requests, and online appointment requests Screen and route patient calls to other departments efficiently, ensuring accurate registration, insurance verification, appointment scheduling and follow-up scheduling Interact and communicate with internal and external patients to enhance the patient experience Collect and enter demographic, billing, insurance and co-pay information to complete check-in and facilitate a seamless customer experience Schedule patients following established policies and procedures to ensure accuracy Proactively problem solve access issues that arise when scheduling and providing customer service Files, retrieves, or delivers patient information Facilitates the flow of patient forms, letters, and data per department needs General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed Protects patient's rights by maintaining confidentiality of medical, personal and financial information by HIPAA regulations Knows and understands when to expedite, escalate and redirect issues and situations Work at all three of our office locations (Appleton, Encircle, Neenah) Assist other members of the department and clinic with other miscellaneous tasks as needed Work Environment/Physical Demands Climate controlled office Frequent sitting with movement throughout the office space Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
Occasional contact with aggressive and/or combative customers.
Ability to work remotely as needed when approved by management Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Possible exposure to infectious specimens, communicable diseases, toxic substances, medicinal preparations and other conditions common to a laboratory and medical office environment Wear Personal Protective Equipment (PPE) such as gloves or a mask Frequent interaction with a diverse population including team members, providers, patients and other members of the public.
Requirements Strong understanding of health insurance and the revenue cycle At least 1 year of previous healthcare and/or customer service experience preferred Experience working with EPIC, at least 1 year preferred Ability to work in high volume, fast-paced, multi-tasking environment Ability to be flexible in response to unexpected changes in workload, staffing and scheduling Strong communication skills; both written and verbal High attention to detail and strong problem solving skills Ability to work independently or in a team environment Comfortable working under minimal supervision Flexibility to work overtime as needed High school diploma or equivalent Knowledge of HIPAA regulations Job relationships:
Good communication and working relationship with other clinic staff-lab personnel, MD's/PA's/APNP's, and ultrasound staff.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
Day shift No weekends Work setting:
In-person
Experience:
Epic:
1 year (Preferred) Customer Service:
1 year (Preferred) Healthcare:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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