Mgr, Insurance Interaction Center
Company Name:
Thrivent Financial
# Job Summary
Job Summary
Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. Includes people, process, budget, deliverables and strategic direction.
Job Duties and Responsibilities
Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
Manage front-line / professional support teams within an operational unit; recruitment, selection, performance management, development and rewards.
Manage work distribution, resource management and staffing levels within workgroup
Assist in / develop team goals, priorities and metrics.
Monitor progress toward goals, analyze variances, take correction action and adaps plans and priorites to address resource and operational challenges.
Provide staff with on-going coaching and performance feedback
Resolve escalated customer cases, situations and inquiries
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Participate in, represent and/or lead divisional / departmental projects or operational improvements that improve operational unit performance.
The product lines involved are insurance (life, DI, MS, LTC), annuity (fixed and variable), mutual funds, and our tax exempt programs. Managers may oversee just specific product lines in some cases, but assist and support staff/peers across product lines.
Job Qualifications
College degree or equivalent
Demonstrated process/people leadership
Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
Knowledge of TF products and systems desired
Experience with significantly improving processes and leading change
Willingness to maintain an external perspective of emerging management and operations trends
FINRA Series 6, 63 and 26 required or obtainedwithin 90 days of hire/transfer, as well as the Operations Professional registrationdue to:
Oversight for Thrivent's customer interaction centers, which handle customer orders, transaction processing.
Respond to customer complaints where needed
Approve any ad-hoc customer correspondence
Ensure quality and training programs are in place for licensed personnel
Ensure policy and procedures are in compliance with applicable securities rules and regulations
Auto req ID: 3485BR
Job Title: Mgr, Insurance Interaction Center
Location(s): WI-Appleton - Ballard Road
Position Type: Full Time
Category: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Thrivent Financial
# Job Summary
Job Summary
Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. Includes people, process, budget, deliverables and strategic direction.
Job Duties and Responsibilities
Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
Manage front-line / professional support teams within an operational unit; recruitment, selection, performance management, development and rewards.
Manage work distribution, resource management and staffing levels within workgroup
Assist in / develop team goals, priorities and metrics.
Monitor progress toward goals, analyze variances, take correction action and adaps plans and priorites to address resource and operational challenges.
Provide staff with on-going coaching and performance feedback
Resolve escalated customer cases, situations and inquiries
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Participate in, represent and/or lead divisional / departmental projects or operational improvements that improve operational unit performance.
The product lines involved are insurance (life, DI, MS, LTC), annuity (fixed and variable), mutual funds, and our tax exempt programs. Managers may oversee just specific product lines in some cases, but assist and support staff/peers across product lines.
Job Qualifications
College degree or equivalent
Demonstrated process/people leadership
Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
Knowledge of TF products and systems desired
Experience with significantly improving processes and leading change
Willingness to maintain an external perspective of emerging management and operations trends
FINRA Series 6, 63 and 26 required or obtainedwithin 90 days of hire/transfer, as well as the Operations Professional registrationdue to:
Oversight for Thrivent's customer interaction centers, which handle customer orders, transaction processing.
Respond to customer complaints where needed
Approve any ad-hoc customer correspondence
Ensure quality and training programs are in place for licensed personnel
Ensure policy and procedures are in compliance with applicable securities rules and regulations
Auto req ID: 3485BR
Job Title: Mgr, Insurance Interaction Center
Location(s): WI-Appleton - Ballard Road
Position Type: Full Time
Category: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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